Shipping Policy

Last updated: 12 September 2026

At NOVAUREA, every order is prepared with care and arranged for delivery to the address provided at checkout. As some of our products are prepared or produced after an order is placed, processing and delivery times may vary depending on the product and destination.

South Africa

NOVAUREA currently offers delivery to South Africa.

For products covered by our standard delivery arrangements, estimated delivery is approximately 12–35 business days after the order has been fulfilled and dispatched.

Processing and fulfilment time is separate from the delivery period. The total time between placing your order and receiving it may therefore be longer than the estimated delivery period stated above.

Where a product has a specific processing or fulfilment timeframe, that information may be shown on the product page or during checkout. Processing may take longer during busy periods, promotions, product launches or public holidays.

Shipping charges are calculated according to the products in your order, destination and applicable shipping requirements and are displayed at checkout before payment is completed.

International Delivery

NOVAUREA ships to selected international destinations.

Available delivery destinations, shipping methods, estimated delivery times and applicable shipping charges are displayed at checkout based on your location and the products in your order.

Delivery times may vary between countries and products. Some products may also have destination restrictions and may not be available for delivery to every country.

Order Processing & Fulfilment

Orders are processed after payment has been successfully received.

Because certain products are prepared or produced after an order is placed, processing and fulfilment times may vary.

Once your order has been fulfilled and dispatched, it enters the delivery stage. The estimated 12–35 business day delivery period refers to the transit period and does not include processing or fulfilment time.

During busy periods, promotions, product launches or public holidays, processing times may be longer than usual.

Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking information may take some time to become active or update after the parcel has left the fulfilment facility.

Please ensure that the contact details provided at checkout are accurate so that you can receive order and delivery notifications.

Separate Shipments

If an order contains products that are processed or fulfilled from different locations, the items may be shipped separately.

You may therefore receive more than one parcel and, where available, more than one tracking number.

Separate shipments do not necessarily indicate that there is a problem with your order.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that products ordered from NOVAUREA may legally be imported into their destination country.

NOVAUREA does not control customs requirements, customs charges or the time required for an order to clear customs.

Delivery Delays

All delivery timeframes provided by NOVAUREA are estimates and are not guaranteed unless a specific guaranteed delivery service is expressly offered.

Delays may occur due to circumstances including:

Production or fulfilment delays
Customs processing
Public holidays and weekends
Carrier or delivery-network delays
Incorrect or incomplete delivery information
Weather or other unforeseen disruptions
Circumstances beyond our reasonable control

We will make reasonable efforts to assist where a delivery is significantly delayed.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

NOVAUREA is not responsible for delays, failed deliveries, returned parcels or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

Where a parcel is returned because of incorrect delivery information or an unsuccessful delivery attributable to the customer, additional shipping charges may apply if the order needs to be reshipped, subject to applicable law. No additional charge will apply where the issue resulted from an error by NOVAUREA, the fulfilment provider or the carrier, subject to applicable law.

Missing, Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item or appears to be missing an item, please contact us as soon as reasonably possible at:

Soniamhbeauty@yahoo.com

Please include your order number and, where applicable, clear photographs of the package and the affected product so that we can investigate the issue and assist you.

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.